These Terms and Conditions set out the basis on which our removal services are provided to customers. By booking a removal service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means the removal company providing the services.
Customer means the person or organisation booking the removal services.
Services means any removal, packing, unpacking, loading, unloading, furniture assembly or related services provided by the Company.
Premises means the collection address, delivery address and any other locations where the services are carried out.
Goods means the items that are to be moved, packed, stored or otherwise handled by the Company.
The Company provides professional removal services for residential and commercial customers, including moves within Chelsea and surrounding areas as well as longer distance relocations. The specific services to be provided will be detailed in the quotation and booking confirmation.
Unless expressly stated in writing, the Company does not provide services such as disconnection or reconnection of appliances, specialist dismantling beyond normal household furniture, or any trade services such as electrical, plumbing or building works.
All quotations are based on the information supplied by the Customer, including property access, volume of goods and any special requirements. Quotations are normally provided on a fixed price basis, subject to the assumptions and conditions set out in the quotation.
Quotations are valid for a limited period as stated in the quotation document. If no period is stated, the quotation is valid for 30 days from the date of issue. The Company reserves the right to withdraw or amend a quotation before acceptance.
A contract is formed when the Customer accepts the quotation in writing or by any other form of clear confirmation, and the Company confirms the booking. Acceptance of a quotation is deemed to be acceptance of these Terms and Conditions.
To make a booking, the Customer must provide accurate details of the addresses, property type, access conditions, parking restrictions, dates, times, and a reasonable estimate of the volume and nature of the goods to be moved.
The Company may carry out an in-person or virtual survey to assess the job requirements. If the information provided by the Customer is incomplete or inaccurate, the Company may adjust the price or, if necessary, decline or terminate the service.
Bookings are subject to availability. The Company will confirm the booking date, time window, services to be provided and applicable charges in writing.
The Customer agrees to:
Ensure that adequate and lawful parking is available at both collection and delivery addresses, including obtaining parking dispensations or permits where required.
Provide safe and reasonable access to the Premises, including clear hallways, stairways and lifts, and to inform the Company of any access restrictions or hazards.
Ensure that all goods are properly packed, labelled and ready for removal unless packing services have been booked.
Be present, or ensure that an authorised representative is present, at the start and end of the removal to provide instructions and to check the Premises.
Comply with any applicable local regulations relating to loading, unloading, parking and waste disposal.
Unless previously agreed in writing, the Company will not carry or handle:
Any illegal items, drugs or contraband.
Explosive, flammable, corrosive or hazardous materials including fuel, gas cylinders, paints, chemicals or asbestos.
Jewellery, watches, precious stones, cash, securities, documents of title or other items of particular value.
Perishable goods or items requiring specialist temperature control.
Animals, plants or living organisms.
If excluded goods are handed to the Company without prior agreement, the Company may refuse to move them, may dispose of them safely, or may return them to the Customer at the Customer’s cost. The Company accepts no liability for any loss or damage arising from excluded goods.
All charges are set out in the quotation or booking confirmation. Prices are based on the services requested, the estimated volume of goods, distance, access conditions and any additional requirements.
The Company may require a deposit to secure the booking. The balance is payable in accordance with the payment terms specified in the quotation or invoice. Unless otherwise agreed in writing, payment is due no later than on completion of the services on the moving day.
The Company reserves the right to charge additional fees where:
The work takes longer than reasonably expected due to inaccurate information or unforeseen issues within the Customer’s control.
There are significant delays caused by the Customer, such as waiting for keys or access.
Additional goods, services or journeys are requested on the day.
Access is more restricted than advised or requires extra manpower or equipment.
All amounts are payable in pounds sterling. The Company may apply interest on overdue amounts at the statutory rate and may suspend or withhold services until payment is received in full.
If the Customer wishes to cancel or postpone a booking, notice must be given as early as possible.
The following cancellation charges may apply:
Cancellation more than 10 working days before the service date: no cancellation fee, and any deposit may be refunded or credited.
Cancellation between 5 and 10 working days before the service date: the Company may charge up to 50 percent of the quoted price.
Cancellation within 5 working days of the service date: the Company may charge up to 100 percent of the quoted price.
For postponements, the Company will endeavour to reschedule subject to availability. If rescheduling is not possible or is requested at short notice, the Company may apply the same charges as for cancellation.
If the Company has to cancel or postpone the services due to circumstances beyond its reasonable control, such as extreme weather, road closures, accidents, vehicle breakdown or staff illness, it will notify the Customer as soon as practicable and discuss alternative arrangements. The Company will not be liable for any consequential loss arising from such cancellation or postponement.
The Customer must ensure that:
All packing is completed in time for the agreed arrival of the removal team, unless packing services have been booked.
All fragile or high risk items are clearly identified and packed appropriately.
All appliances are drained, defrosted, disconnected and secured for transport.
All keys, documents and valuables are under the Customer’s control and not loaded by mistake.
The Premises are checked at the end of loading to ensure nothing has been left behind.
The Company will exercise reasonable skill and care in the performance of the services. The Company’s responsibility for loss of or damage to goods is limited as set out in this section.
The Company is not liable for loss or damage arising from:
Normal wear and tear, scratching, scuffing or minor cosmetic damage inherent in moving goods.
Goods packed by the Customer, unless there is clear evidence of mishandling by the Company.
Pre-existing defects, weakness or inherent vice in the goods.
Weather conditions, damp, mould, vermin or changes in atmospheric conditions affecting goods.
Loss or damage caused by war, terrorism, civil disturbance, industrial disputes, or other events beyond the Company’s reasonable control.
The Company’s total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable market value of the goods affected, up to a maximum amount specified in the quotation or otherwise communicated to the Customer. The Customer should arrange additional insurance cover if the value of the goods exceeds this limit.
The Company will not be liable for any indirect or consequential loss, such as loss of profit, loss of enjoyment, or loss arising from delays in completion, key handover or access. Time is not of the essence unless expressly agreed in writing.
The Customer must report any damage to property, including buildings, fixtures, fittings or driveways, to the Company as soon as reasonably possible and in any event within a short period after completion of the services.
The Company’s liability for damage to property will, at its discretion, be limited to repairing the damage, paying the reasonable cost of repair, or providing reasonable compensation. The Company will not be liable for pre-existing damage or defects in the property or for damage arising from moving items where the Customer insisted on proceeding against the advice of the Company.
If the Customer wishes to make a claim for loss of or damage to goods or property, they must notify the Company in writing as soon as reasonably practicable. Photographic evidence, receipts and a detailed description of the loss or damage should be provided where possible.
The Company may inspect the goods or property and may request further information to assess the claim. Failure to provide timely notice may affect the ability of the Company to investigate and respond to the claim.
The Company operates in accordance with applicable UK waste and environmental regulations. Where the Company agrees to remove unwanted items, this will be treated as a separate waste removal or disposal service and may incur additional charges.
The Customer must accurately describe any items for disposal and confirm whether any items are hazardous, electrical or require special handling. The Company reserves the right to refuse items that cannot legally or safely be transported or disposed of.
All waste disposal will be carried out at authorised facilities in compliance with relevant legislation. The Customer remains responsible for any unlawful or improper items placed among waste or recyclable materials.
The Customer acknowledges that moving services may be affected by traffic, roadworks, parking conditions and other factors beyond the Company’s control. Any time of arrival given by the Company is an estimate.
If there are delays caused by waiting for keys, completion of property purchase, landlord permissions or other access issues not caused by the Company, the Company may charge a reasonable waiting time fee and may limit the time available to complete the move.
The Company reserves the right to use carefully selected subcontractors to carry out part or all of the services. Where subcontractors are used, the Company will remain responsible for the overall performance of the contract, without prejudice to the limitations of liability set out in these Terms and Conditions.
The Company maintains appropriate insurance cover for its removal operations as required by law and industry standards. This may include public liability and cover for loss or damage to goods in transit, subject to applicable limits and exclusions.
The Customer is responsible for arranging any additional insurance required for goods or property of high value or sensitivity that exceed the standard cover.
If the Customer is dissatisfied with any aspect of the services, they should raise the matter with the Company as soon as possible so that it can be investigated and resolved where appropriate.
The Company will aim to respond to complaints promptly and fairly. If a dispute cannot be resolved directly, the parties may consider mediation or another form of alternative dispute resolution before commencing court proceedings.
The Company will process personal data provided by the Customer in accordance with applicable UK data protection laws. Personal data will be used for managing bookings, delivering services, processing payments, and handling queries or claims.
The Company will take reasonable steps to keep personal data secure and will not sell personal information to third parties. Data may be shared with subcontractors or service providers where necessary to deliver the services.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the contract. Any variations requested by the Customer must be agreed in writing by the Company.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided, or the contract between the Company and the Customer.
By confirming a booking, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
Over our years in the business, we’ve built up a great reputation as one of the cheapest removal companies Chelsea. Call our removals to book your move today.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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